Choose the product you want, select any available options such as color or style, add it to your cart, and complete checkout using your shipping and payment information.
After your order is placed successfully, you should receive an order confirmation email.
Please contact support@soulpurse.com as soon as possible.
We will try to assist before the order enters processing. However, changes or cancellations cannot be guaranteed once fulfillment or shipping has started.
Please check the product page for available details, including product description, material information, size, color, strap style, design features, and care notes where applicable.
We aim to display product photos and descriptions as accurately as possible. However, slight color differences may occur due to lighting, photography, screen settings, or device display differences.
Available payment methods are shown at checkout.
Depending on your location and checkout availability, payment options may include major credit cards, debit cards, PayPal, or supported digital wallets.
Yes. Payments are processed through secure third-party payment providers.
SoulPurse does not store full credit card numbers on our website. Please never email full card numbers, CVV codes, banking passwords, or payment account passwords to customer service.
Yes. SoulPurse offers free standard shipping on orders.
Most orders are processed within 1–3 business days.
Processing time is separate from shipping time. During holidays, sales events, or high order volume, processing may take longer.
Estimated standard shipping times may vary by destination.
| Destination | Estimated Transit Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–12 business days |
| United Kingdom | 6–12 business days |
| Europe | 7–14 business days |
| Australia / New Zealand | 7–15 business days |
| Other destinations | 10–25 business days |
Delivery times are estimates and are not guaranteed. Customs processing, carrier delays, weather, holidays, and local delivery conditions may affect delivery time.
Once your order ships, you will normally receive a shipping confirmation email with a tracking number or tracking link.
Tracking information may take 24–72 hours to update after shipment.
Yes. Eligible items may be returned within 30 days after delivery.
Items must generally be unused, unworn, undamaged, unwashed, unaltered, and returned in original condition with original packaging and accessories where applicable.
For change-of-mind returns, customers are generally responsible for return shipping costs.
If the item is defective, damaged, or incorrect due to our error, please contact us with photos or videos so we can review the issue and provide assistance.
No. Approved eligible returns do not have a restocking fee.
Approved refunds are usually processed within 7 business days after the returned item is received and inspected.
Your bank, card provider, or payment provider may require additional time to post the refund to your account.
Eligible items may be exchanged within the 30-day return period, subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or another suitable solution.
Please contact support@soulpurse.com as soon as possible.
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