Returns & Exchanges Policy

We want customers to feel confident when shopping at SoulPurse.

Eligible items may be returned within 30 days after delivery, subject to the conditions below.

30-Day Return Window

You may request an eligible return within 30 days from the date your order is delivered.

The return period begins on the confirmed delivery date rather than the date the order was placed.

Return Eligibility

To qualify for a return, products should generally be:

  • Unused
  • Unworn
  • Unwashed
  • Undamaged
  • Unaltered
  • In original condition
  • Returned with original packaging, tags, dust bags, straps, accessories, and inserts where applicable

We reserve the right to reject a return if the product shows signs of use, damage, misuse, alteration, stains, odors, missing parts, or other conditions caused after delivery.

Change-of-Mind Returns

We accept eligible returns for change-of-mind reasons.

For change-of-mind returns:

  • The return must be requested within 30 days after delivery.
  • The product must meet the return eligibility requirements above.
  • The customer is responsible for return shipping costs.
  • Original shipping charges, if any, are generally non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact support@soulpurse.com as soon as possible.

Please include:

  • Order number
  • Clear photos or video of the item
  • Photos of the packaging
  • A description of the issue

We will review the information and provide a suitable solution, which may include replacement, exchange, refund, or other assistance depending on the situation.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Items without original packaging or accessories
  • Final sale items, if clearly marked as final sale
  • Gift cards
  • Items returned without approval
  • Items outside the 30-day return window

Exchanges

Eligible items may be exchanged within the 30-day return period, subject to availability.

If the requested replacement item is unavailable, we may offer another suitable option or process a refund for approved returns.

Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns.

We recommend using a trackable shipping service. SoulPurse is not responsible for returned packages that are lost, damaged, or delivered to the wrong address during return transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are usually processed within 7 business days to the original payment method.

Your bank, credit card company, or payment provider may require additional time to post the refund.

How to Request a Return

To request a return, please contact us at:

support@soulpurse.com

Please include your order number and reason for return. Do not send items back before receiving return instructions.