SoulPurse offers free standard shipping on orders.
After your order is placed, we will process it as quickly as possible. You will receive an order confirmation email after checkout and a shipping confirmation email with tracking information once your order has shipped.
Order processing usually takes 1–3 business days.
Processing time is separate from shipping time. During holidays, sales events, or periods of high order volume, processing may take longer.
Standard shipping is available for orders and is provided free of charge unless otherwise stated at checkout.
Delivery times may vary depending on your destination, customs processing, carrier service conditions, weather, holidays, and other factors beyond our control.
| Destination | Estimated Transit Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–12 business days |
| United Kingdom | 6–12 business days |
| Europe | 7–14 business days |
| Australia / New Zealand | 7–15 business days |
| Other destinations | 10–25 business days |
These time frames are estimates only and do not include order processing time.
Once your order ships, you will normally receive a shipping confirmation email with a tracking number or tracking link.
Tracking updates may take 24–72 hours to appear after the carrier receives shipment information.
Please make sure your shipping address is complete and accurate before placing your order.
SoulPurse is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact support@soulpurse.com as soon as possible. We will try to help before the order is processed or shipped, but changes cannot be guaranteed.
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country or region.
These charges are not controlled by SoulPurse and are generally the responsibility of the customer unless otherwise stated at checkout.
Delivery may be delayed due to customs inspections, carrier issues, weather, holidays, local delivery disruptions, incorrect address details, or other circumstances beyond our control.
If your package appears delayed, please contact us at support@soulpurse.com and we will help review the tracking information.
If your tracking shows delivered but you have not received your package, please first check with neighbors, household members, building management, front desk, mailbox area, or local carrier office.
If you still cannot locate the package, contact support@soulpurse.com for assistance.
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